Customer Service Officer

Customer Service Officer
Newcastle & Hybrid| Start Jan 2026

Join the EDConnect Service & Channels team. In this fast-paced Contact Centre environment, you will be the first point of contact for school-based and corporate staff, providing vital advice on Finance, Human Resources, and Technical Systems.

• Deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment.
• Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion.
• Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
• Maintain currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
• Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
• Confidently use multiple technology platforms and databases
• Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

Essential Requirements:

• Experience: Demonstrated experience in Customer Service (Contact Centre, Retail, and F2F).
• Tech Savvy: Ability to confidently use multiple technology platforms and databases simultaneously.
• Communication: Excellent verbal and written communication skills with the ability to manage yourself and show initiative.
• Availability: You must be available to work a rotating roster (7.5 hours/day) between 8:00 am and 5:00 pm, Monday to Friday.

The Details

• Salary: $35.15 per hour + Super
• Start Date: 12th January 2026.
• Contract Length: Until 26th June 2026 (with possibility of extension).
• Training: 4-5 weeks of full-time training onsite in Newcastle.
• Work Location: After passing training, work 2 days in the office and the rest from home.

To be considered for this role, please submit your CV and a summary of your experience. Please reach out to Maddy Hellawell at maddy.hellawell@randstad.com.au with any questions.

Please Note:

• Shortlisted candidates will be required to complete an Alphanumerical Typing Test
• Applications Close: Monday 8th December @ 12:00 pm.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.